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Harry Potter Creative CD - FAQ

Contents

Basic Install Procedures

What can I do with the Harry Potter Creative CD?

What do I need to use the Harry Potter Creative CD?

Where do I get Support for the Harry Potter Creative CD?

Basic Printing Troubleshooting

What Do I Do If I Have a Faulty Printer or Print Cartridge?

Windows Troubleshooting

Cable issues

Clearing a paper jam

Possible causes of paper jams and solutions

 

 

Basic Install Procedures

Auto Run Installation

To install the Harry Potter Creative CD, first place the CD in the drive, then:

1. Wait 5-15 Seconds for the Install screen to appear.

2. Choose your installation language.

3. Follow the rest of the on-screen instructions for installing the program.

Manual Install 1

To install the Harry Potter Creative CD, first place the CD in the drive, then:

1. Click on Start.

2. Click on Run.

3. Type d:\start.exe

4. Choose your installation language.

5. Follow the rest of the on-screen instructions for installing the program.

IMPORTANT: The letter "d" in d:\setup represents your computers CD-ROM Drive, and is not the same for all computers. To check yours, double-click on my computer. Look at the letters in parenthesis. One of them is your CD drive. (Hint: It is NOT "a" or "c")

 Manual Install 2

To install the Harry Potter Creative CD, first place the CD in the drive, then:

1. Double-click on [My Computer].

2. Double-click on your CD-ROM drive. It is the drive with the name of the program next to it. (Usually "d", "e", or "m")

3. If a window opens with files and folders in it, double-click on the start.exe file.

NOTE: There is usually multiple setup files. You want to click on the one that looks like a computer icon.

4. Choose your installation language.

5. Follow the rest of the on-screen instructions for installing the program.

 

Q & A

What can I do with the Harry Potter Creative CD?

 

Make your own greeting cards, calendars, party kits and much more.

What do I need to use the Harry Potter Creative CD?

To use the Harry Potter Creative CD, you will need an IBM compatible computer with a 166 MHz processor or better, running Windows 95/98/ME/2000/XP, 32 MB RAM, Mouse, and Keyboard. A colour inkjet printer is recommended and required for printing your Harry Potter documents, although you may format some of the documents to print in black and white only.

Where Can I Get Support Harry Potter Creative CD?

I you require support with your Harry Potter Creative CD, please go to our FAQ Website; http://www.hp.online-faq.com or call our support helpline +44 (0)870 013 1122.

 

Basic Printing Troubleshooting

Introduction

Faulty communication between a computer and an HP Deskjet printer may cause a number of issues to occur, such as the following:

Communication error messages may also appear on the computer screen. Some examples of communication error messages are shown below:

All of the above are symptoms of communication problems and can happen due to a variety of reasons. This document outlines the possible reasons and will help diagnose and fix the problems.

Because the cause can be any number of things, follow this document section-by-section until the problem is resolved.

Basic troubleshooting

Start with the following steps:

1.       Disconnect the parallel cable from the computer and printer. Print a self-test page by using the buttons on the front of the printer. See the HP Deskjet printer manual for instructions on printing a self-test page. If the self-test page prints, it indicates that the printer is okay mechanically. Skip to Step 5.

2.       Save your work in any open programs, and close them. Then, simultaneously hold down the CTRL + ALT + DELETE keys. The Close Program menu will appear. One at a time, highlight all of the tasks in the list, except Systray and Explorer, and click End Task. Click End Task again when a window appears asking to confirm that program to end. This turns off all unessential programs and verifies that other programs running at the same time are not causing the error. Try printing a self-test page again.

3.       If the self-test page does not print, verify that the print cartridges are firmly snapped into the carriage. The print cartridges should sit in an upright position and be locked in place. They should not lean backward. Try printing a self-test page again.

NOTE: If the error message, "Incorrect Installation" for either the black or colour cartridge or both appears, remove and reinstall both cartridges. If the message, "Incorrect Installation" persists, try replacing both cartridges with new ones.

4.       If the self-test page still does not print and the lights on the HP Deskjet printer are flashing, refer to the printer's manual or to the printer's Toolbox (on the main desktop screen of Windows) to diagnose and correct the error indicated by the flashing light pattern. If the error cannot be resolved, contact the HP Customer Care Center listed in the printer's manual or on the HP InkJet print cartridge.

5.       If the printer is connected to the computer through an add-in device, remove the add-in device, and connect the parallel cable to the printer directly to the port on the back of the computer. Some examples of add-in devices are as follows:

§         Switchboxes

§         Parallel port scanners

§         External disk drives

§         External tape drives

§         Security lock keys (dongles)

§         External CD-ROM drives

Some add-in devices may interfere with proper communication with the printer.

6.       Try printing again. If the printer prints successfully, the cable may not be connected properly.

7.       If the error or garbled printing persists, turn the printer off, and exit Windows, then turn off the computer. Disconnect and reconnect the cable to the computer and to the printer. Make sure that the connections are firm. Turn the printer on, then turn on the computer, and try printing again.

8.       See if the printer can print from MS-DOS (R) by following the steps below:

NOTE: The HP Deskjet 710C, 720C, and 820C series printers are Windows-only printers and need Windows running in order to print. These programs do not print directly from programs in MS-DOS(R).

a.       Turn the printer on, then turn on the computer.

b.       On the computer's desktop, click Start and Shut Down. Select Restart the computer in MS-DOS mode, and Yes.

c.       At the DOS prompt, type, CD\, and press ENTER.

d.       At the C:\> prompt, type, DIR>LPT1, and press ENTER.

e.       If the Resume or Paper Feed light begins to flash on the printer, press the button next to the light once to complete the directory print.

f.        If the directory prints properly, it shows that the basic lines of communication between the computer and printer are okay. Return to Windows by typing Exit, and pressing ENTER. Try printing again from Windows. If the errors or garbled printing continue in Windows, go to the Windows Troubleshooting section.

9.       If the directory does not print, or, if it prints garbage characters, there is still a problem with the basic communication lines between the computer and printer. Turn the printer off, and exit Windows. Then turn off the computer. Disconnect the printer cable, and connect the printer to the computer using a new parallel cable. Then, repeat Step 7 above.

10.   If the directory print still fails to print, or fails to print properly, even with a new cable, try connecting the printer to a different computer, and repeat Step 7. It is not necessary to install a driver to print the directory from DOS. If the directory prints from another computer, it indicates that the printer is functioning properly, and the parallel port on the first computer is most likely the problem. Contact the computer manufacturer to resolve problems with the parallel port on the computer.

11.   If the directory still fails to print, the parallel port on the HP Deskjet printer may be the problem. Contact the HP Customer Care Center listed in the printer's manual or on the insert of the inkjet print cartridge, or take the printer to an authorized service provider.

12.   (Windows 98 and Me only) If using a USB-capable printer, and a USB port is enabled on the computer, try using a USB cable rather than a parallel cable to connect the printer to the computer.

Add-in devices

Many parallel port add-in devices are available. Some are listed below:

NOTE: The software that controls some add-in devices may take control of the parallel port on the computer. This will interfere with any other devices (such as the printer) that attempt to use the same port.

These devices may be connected between the computer and the HP Deskjet printer. With this type of connection, the add-in device and the printer share the same parallel port on the computer. Add-in devices may cause hardware or software conflicts. Because these devices are connected between the computer and the printer, they may affect the electrical signal timing, potentially disrupting communication to and from the printer, resulting in garbled printing.

If the combined length of the cables connecting the add-in device and the printer exceeds 10 feet, communication can also be disrupted. In addition, the software that controls some add-in devices may take control of the printer port interfering with any other device attempting to use the same port. In some cases, the software for the add-in device should be disabled or uninstalled. Remove all add-in devices, and uninstall the software for those devices, then try printing again.

If removal of the add-in device and its software fixes the problem of garbled printing, it does not mean the device cannot be used. The best solution is to install another parallel port card to the computer. Once the new card is installed, the add-in device or the HP Deskjet printer can be directly connected to the second parallel port. If the computer has Windows 98 or Me and a USB port, another option is to install either the printer or the add-in device on the USB port if they are USB-capable. That would make the parallel port available for the other device.

What Do I Do If I Have a Faulty Printer or Print Cartridge?

If you have a problem using or installing your Hewlett Packard Printer or inkjet print cartridge, please go to http://www.hp.com, or call the relevant following number;

België (Nederlands) . . . . . . . . . . . . . . . .+32 (0)2 626 8806

Belgique (Français) . . . . . . . . . . . . . . . . .+32 (0)2 626 8807

Céská republika . . . . . . . . . . . . . . . . .+42 (0)2 61307310

Danmark . . . . . . . . . . . . . . . . . . . . . . . . .+45 39 29 40 99

Deutschland (DM 0,24/Min) . . . . . . .+49 (0)180 52 58 143

España . . . . . . . . . . . . . . . . . . . . . . . . . .+34 902 321 123

France . . . . . . . . . . . . . . . . . . . . . . .+33 (0)1 43 62 34 34

Greece . . . . . . . . . . . . . . . . . . . . . . . .+30 (0)1 619 64 11

Ireland . . . . . . . . . . . . . . . . . . . . . . . .+353 (0)1 662 5525

Israel . . . . . . . . . . . . . . . . . . . . . . . . . .+972 (0)9 9524848

Italia  . . . . . . . . . . . . . . . . . . . . . . . . . .+39 02 264 10350

Magyarország . . . . . . . . . . . . . . . . . . .+36 (0)1 382 1111

Middle East/Africa (English) . . . . . . . .+44 (0)207 512 52 02

Moyen-Orient/Afrique (Français) . . . . . . . .+33 143 62 3434

Nederland . . . . . . . . . . . . . . . . . . . . .+31 (0)20 606 8751

Norge . . . . . . . . . . . . . . . . . . . . . . . . . . .+47 22 11 6299

Österreich . . . . . . . . . . . . . . . . . . . . . .+43 (0)810 006080

Polska . . . . . . . . . . . . . . . . . . . . . . . . . .+48 22 865 98 00

Portugal . . . . . . . . . . . . . . . . . . . . . . .+351 21 317a 63 33

Russia . . . . . . . . . . . . . . . . . . . . . . . . .+7 095 797 3520
           . . . . . . . . . . . . . . . . . . . . . . . . .+7 812 346 7997

Schweiz/Suisse . . . . . . . . . . . . . . . . .+41 (0)848 80 11 11

South Africa . . . . . . . . . . . . . . . . . . . . . . . .086 000 1030

Suomi . . . . . . . . . . . . . . . . . . . . . . . . .+358 (0)203 47 288

Sverige . . . . . . . . . . . . . . . . . . . . . . . .+46 (0)8 619 2170

Türkiye . . . . . . . . . . . . . . . . . . . . . . . . .+90 212 221 6969

United Kingdom . . . . . . . . . . . . . . . .+44 (0)207 512 52 02

Windows Troubleshooting

Try to resolve printing problems for the operating system using the steps below:

 

1.       Restart Windows by clicking Start, Shut Down, then Restart the computer. Then select Yes. Turn the HP Deskjet printer off and on. Follow the steps below to check the printer settings:

a.       Click Start, then Settings, then Printers.

b.       Highlight the icon for the printer, and make sure there is a check next to Set as Default. If there is no check, click Set as Default.

c.       Highlight the icon for the printer again, and select File then Properties.

d.       Click the Details tab. Verify that the printer is set to the correct port, usually the LPT1: Printer Port, and confirm that the computer is set to the appropriate driver. For example, the HP Deskjet 695c printer will list the HP Deskjet 690c series printer as the correct printer driver.

e.       Click OK, close the printers window, and try printing again.

2.       Uninstall and reinstall the printer driver according to the instructions in the User's Guide. If the User's Guide is not available, use the search tool on the sidebar of this Web page, and search for instructions.
Some documents refer to this process as deinstalling the printer driver. For example, to remove the software for an HP Deskjet 870C series printer, use the search words, "870 and deinstall," or "870 and uninstall." For instructions to install the software, use the search words, "870" and "install".

3.       If another printer was previously installed on the computer, and it will no longer be used, make sure to completely remove the software for that printer. Printers that are capable of bidirectional communication usually have status monitor software that can take control of the parallel port and cause communication problems.
If planning to use the other printer, the best solution is to install another parallel port card to the computer. Once the new card is installed, either printer can be directly connected to the second parallel port. If the computer has Windows 98 or Me and a USB port, one or both printers can be attached via USB if they are USB-compatible.

4.       Check for items in the vicinity of the computer, the printer, or the cable that may cause electromagnetic interference. Common items that cause electromagnetic interference follow:

§         Noisy or faulty fluorescent lighting

§         Incandescent lights on dimmer switches

§         Radios

§         Televisions

§         Cordless telephones

§         Microwave ovens

§         Speakers

If any of these items are in the vicinity of the computer, the printer, or the cable, turn them off or move them to see if the problem disappears.

5.       Look on the taskbar to see what unnecessary programs are open. To close unnecessary programs, click the title button on the taskbar to view a program in an active window. Then close the program by clicking the X at the upper right corner of the screen, or select File, then Exit. Then try printing again.

6.       Check for conflicting devices on the computer by following these steps:

a.       On the main desktop, right-click My Computer, and select Properties.

b.       Click the Device Manager tab.

c.       Double-click Ports (COM and LPT), and double-click Printer Port (LPT1). Depending on the computer, the wording of these two choices may vary.

d.       If the General tab is on top, click it.

e.       If the device status area displays, "This device is working properly," go to the next step. If not, contact the computer manufacturer to correct the conflicts.

f.        Click the Resources tab, and check to see if the conflicting device list area displays, "no conflicts." If conflicts are reported, contact the computer manufacturer to correct the conflicts.

g.       Close the open windows, and try printing again.

7.       If the garbled printing problem persists, it may be necessary to disable bidirectional communication in the printer driver. Click here for instructions on disabling bidirectional communication for the printer.

Cable issues

The most common causes of garbled output, nonsense characters, or unwanted lines on printed pages are with the parallel cable. Often, the cable fails to function at all, or inadvertent error messages such as "out of paper" or "printer off-line" may occur. At times, the printer may fail to recognize a print job at all, ignoring the print command information. Listed below are the recommended specifications for parallel cables.

HP recommends using a high-quality IEEE-1284 compliant parallel printer cable no longer than 10 feet for any HP Deskjet printer. IEEE-1284 compliant parallel printer cables meet industry-wide specifications to ensure the highest level of performance and reliability. Some cables labeled IEEE-1284 "Compatible" (rather than "Compliant") may not be reliable.

The quality standards of many third-party cables do not meet the requirements of HP Deskjet printers even though they may have a one-year warranty and may be attractively priced. HP IEEE-1284 compliant parallel printer cables have the part numbers, C2950a and C2951a.

 

Clearing a paper jam

1.       Remove paper from the IN and OUT trays.

2.       Open the top cover.

3.       While pulling on the jammed media, press the RESUME button to turn the paper feed rollers. If necessary, release and press again on the RESUME button to change the direction of the paper feed rollers.

4.       If Step 3 does not work, try removing as many sheets of paper as possible from the center portion of the jammed paper.

a.       Grasp one or more sheets of paper from the center of the jammed paper and pull on the sheet of paper.

b.       Continue pulling paper from the center of the paper jam until as many sheets as possible have been removed from the paper jam.

c.       Use the RESUME button to turn the paper feed rollers.

5.       If the paper is still jammed, turn the printer off or remove the power cord from the printer and then turn the printer back on or plug the power cord in. The printer will run through a reset cycle, which may clear the paper jam.

6.       After the paper jam is cleared, verify that all scraps of paper and any other obstructions are removed from the printer's paper path.

7.       With the paper path cleared, cycle the power on the printer. If only the Power light is on without other lights flashing, try printing to verify that the problem is resolved.

Possible causes of paper jams and solutions

Possible cause

Solution

The paper is not properly loaded in the IN tray.

Remove the paper from the IN tray. Re-square the stack and reload it into the IN tray.

 

Make sure that the paper-width adjuster is against the left side of the paper stack.

 

Make sure that the paper-length adjuster is against the end of the stack of paper but not bending it.

The IN tray is too full.

The IN tray can hold up to a .75-inch stack of media. This equals about 150 sheets of 20-lb paper.

The OUT tray is too full.

The OUT tray capacity is 50 sheets of 20-lb paper.

The paper is outside of printer specifications.

Verify that the paper meets the paper handling specifications.

Mixed sizes or types of paper or media are in the IN tray.

For best paper handling, load only one size and type of paper or media in the IN tray at once.

An obstruction is blocking the paper path.

Look for and remove obstructions that may block the paper path.

The paper tray assembly is improperly installed.

Remove and reinstall the paper tray assembly.

The printer is defective.

Contact the HP Customer Care Center.